- 2nd semester
Understand the main concepts, theories and approaches to the evaluation of performance and sustainability Know the main performance evaluation models
Create / apply performance indicators based on international standards
Develop performance assessment skills appropriate to organizational contexts
Docente a definir
Weekly - 3 letivas + 1 tutorial
Total - Available soon
International Federation of Library Associations and Institutions (2015) Toolkit: libraries and the post2015 development agenda. The Hague: IFLA. também disponível em: http://www.ifla.org/files/assets/hq/topics/librariesdevelopment/documents/iflapost2015a2ilibrariestoolkitv2.pdf Matthews, J. R. (2007) The Evaluation and Measurement of Library Services. Westport, CN: Libraries Unlimited, .
Brophy, P. (2006) Measuring library performance: principles and techniques. London: Facet.
Ochôa, P.; Pinto, L. G. (2015) Informação e Cultura na Agenda Pós2015: análise das dinâmicas de convergência na avaliação de impactos. Páginas A&B. 3ª Série, n. 3 (2015), p.3751.
United Nations (2015) Transforming our world: the 2030 Agenda for Sustainable Development. Disponível em:
The seminar will be developed through classroom lessons and independent work of students. The actual classes will have a theoretical and practical and is made up of moments of theoretical exposition of the themes, practical exercises, oral presentations and discussions participated by students. Students should read the material that is suggested before each class. The autonomous student work should complement and deepen the knowledge acquired in the classroom, promoting independent learning by students.
It may also be carried out simulation exercises in class or in organizations.
The evaluation will be made up according to the following weighting: Group work (written presentation) (45%), group work (oral presentation (15%), individual texts comment (30%), participation (10%).
1. CONCEPTUAL FRAMEWORK
1.1. From tradition to new frontiers in information services performance evaluation
1.2. Types of evaluation objects
1.3. Main evaluation processes and techniques
2. PERFORMANCE EVALUATION MODELS
2.2 Perspectives and approaches
3. PERFORMANCE EVALUATION OF LIBRARY SERVICES IN PORTUGAL: RESEARCH AND PRACTICE
3.1. The rise of the user primacy
3.2. Valuing performance information
3.3. In search of (Total) Quality
3.4. Integrated models
4. EVALUATION OF ELECTRONIC SERVICES AND RESOURCES
4.1. Guidelines and standards
4.2. Performance measures and indicators
4.3. Web 2.0: challenges and opportunities
5. SUSTAINABILITY AND EVALUATION
5.1 Principles, keyconcepts and context(s)
5.2. Evaluation of policies, strategies and dimensions
5.3 \"Green\" information services and products
5.4 Measuring sustainability in information services
Programs where the course is taught: