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Quality Management

Objectives

Aims

The main purpose of Quality Management is to provide to students the ability to:

-Easily work in organizations that adopted the Total Quality Management approach;

-Develop, implement, analyse and continuously improve quality management systems;

-Solve problems by using both the basic and the planning quality tools;

-Apply some other quality tools that are quite useful for developing new products and processes and for continuous improvement of existing products.

-Get acquainted with other management systems (environmental management system, occupational health and safety management system, social accountability) and relate them to quality management systems.

Simultaneously, through the teaching and learning practices, the students will develop their skills in problem solving, team working, critical thinking and communication.

General characterization

Code

10420

Credits

6.0

Responsible teacher

Ana Sofia Leonardo Vilela de Matos, Rogério Salema Araújo Puga Leal

Hours

Weekly - 5

Total - 110

Teaching language

Português

Prerequisites

Available soon

Bibliography

Notes and slides 

Pereira, Z.L. e Requeijo, J.G. (2012), Planeamento e Controlo Estatístico de Processos, 2ª ed., FCT-UNL e Prefácio, Lisboa

Ficalora, Joseph P. e Cohen, Louis (2009), Quality Function Deployment and Six Sigma, 2ª ed., Prentice Hall.

Stamatis, D. (2003). Failure Mode and Effect Analysis: FMEA from Theory to Execution. 2ª ed., American Society for Quality

Miles, Lawrence D. (2015), Techniques of Value Analysis and Engineering, 3ª ed., Lawrence D. Miles Value Foundation.


Pires, A. Ramos (2016), Sistemas de Gestão da Qualidade Ambiente, segurança, responsabilidade social, indústria e serviços, Edições Sílabo, Lisboa

Teaching method

Teaching strategy is based on a combination of expositive approaches, namely as regards theoretical classes, with approaches oriented towards the application of concepts. Since several approaches are built upon teamwork, this work methodology is largely applied in the practical classes. The course’s project is aimed to further develop their ability to perform teamwork as well as for improving student’s technical and communication skills.

Evaluation method

The curricular unit includes two evaluation elements: the elaboration of the report of a theoretical-practical group work (30%) and a written test (70%).

To obtain frequency a grade higher than or equal to 9.5 is required in the report.

For exemption from the final exam, the classification of both evaluation components must be equal to or higher than 9.5.

Subject matter

  1. Evolution of Quality
  2. The gurus’ perspectives of Quality
  3. Quality Costs
  4. Total Quality Management
  5. Quality in services versus Quality in industrial environments
  6. Self-assessment models
  7. Fundamentals of Statistical Process Control (SPC)
  8. Basic Quality tools
  9. The new Quality tools
  10. Value Analysis
  11. Failure Modes and Effects Analysis (FMEA)
  12. Quality Function Deployment (QFD)
  13. Portuguese System of Quality (SPQ)
  14. Accreditation and certification
  15. Standards for Quality Management Systems
  16. Other standards for certification