Business Solutions as a Service


At the end of the course students should be able to:

  • Identify how to increase competitive advantage, benefits and ?firm performance? for their organization, according to the level of ?business Solutions as a service? implemented;
  • Have examples of new business models and existing opportunities for accelerating business transformation and availability of new services and products as a service  (XaaS);
  • Understand which are the areas impacted and the readiness level of the organization regarding a greater adoption of  "business solutions as a service".


General characterization





Responsible teacher


Weekly - Available soon

Total - Available soon

Teaching language

Portuguese. If there are Erasmus students, classes will be taught in English




Jorge Rodrigues, Pedro Ruivo, Tiago Oliveira, "Software as a Service Value and Firm Performance - a literature review synthesis in small and medium enterprises". 2014

Björn Johansson, Pedro Ruivo, "Exploring Factors for Adopting ERP as SaaS". 2013

Pedro Ruivo, Jorge Rodrigues, Tiago Oliveira, "The ERP surge of hybrid models - an exploratory research into five and ten years forecast". 2015

Wood, J.B., Hewlin, Todd, Lah, Thomas, ?B4B ? How technology and big data are reinventing the customer supplier relationship?, 2013

The Digital Transformation of Business. HBR - Harvard Business Review Analytic Services Report, 2015

Westerman, George; Bonnet, Didier; McAFee, Andrew, Leading Digital ? turning technology into business transformation, HBR Press, 2014

Uhl, Axel; Gollenia, Lars Alexander, ?Business transformation management methodology?, 2012. ISBN 978-1-4094-4980-5

Uhl, Axel; Gollenia, Lars Alexander, ?Digital enterprise transformation?, 2014. ISBN 978-1-4724-4854-5

Teaching method

 - Theoretical classes complemented with practical applications;

 - Work in reading-studies and case-studies;

 - Seminars with guest organizations.



Evaluation method


? 1st Reading-study and 1st Case-study ? best grade between the two will be graded at 15% of total

? 2d Reading-study and 2d Case-study ? best grade between the two will be graded at 30% of total

? 3d Reading-study and 3d Case-study ? best grade between the two will be graded at 20% of total


? Final Test - graded at 35%


* Grades apply in a scale of 20.

Subject matter

1. Software as a Service (SaaS) business applications market trends and background

1.1. Digital transformation and cloud computing

1.2. Market trends in SaaS business solutions. Reading Study (1)

1.3. History of business solutions in "cloud" - ASPs .vs. SaaS. Case-study (1)


2. Different implementation models for business solutions as a service

2.1. Hybrid, ?pure play? and ?on-premise?. Reading study (2)


3. Digital transformation in European Union (EU) and holistic methodologies 

3.1. Business and digital transformation methodologies . The BTM2 and ?digital capability framework?

3.2. Digital transformation impact in European Union and real case example (seminar)

3.3 Business value and firm performance research. Case study (2)


4.  Usage and benefits of SaaS business solutions

4.1 Customer centricity capabilities. Reading-study (3)

4.2 Extracting value and performance of SaaS business solutions ? Customers point of view (seminar)


5. SaaS business solutions and transformation capabilities  

5.1. Expanding on transformation capabilities as an enabler of digital enterprise transformation

5.2. Transformations challenges ? the point of view of a system integrator (seminar). Case-study (3)