Business Process Management


The course main objective is to study the Business Process Management inside organizations separating the technological management and organizational management aspects. 
Additionally, will be addressed some muilti, trans and interdisciplinary concerns as the Business Process Management study involves multiple perspectives and concepts that include diverse knowledge fields. 
At the end of this unit the student should be able to: 
LO1 - Develop an organizational strategy.

LO2 - Develop a process architecture.

LO3 - Model processes using a standard language

LO4 - Integrate BMP in Management Information Systems (MIS)

LO5 - Describe and explain a Business Process Management project

LO6 - Explain the critical factors to success in process oriented management

LO7 - Use systems and BPM technologies. 

General characterization





Responsible teacher

Vítor Manuel Pereira Duarte dos Santos


Weekly - Available soon

Total - Available soon

Teaching language

Portuguese. If there are Erasmus students, classes will be taught in English




-Hill, C. W. L. and G. R. Jones (2007). Strategic Management: An Integrated Approach. Boston, Houghton Mifflin.

-Grant, R. M. (2008). Contemporary Strategy Analysis: Concepts, Techniques, Applications. Cambridge, MA, Blackwell Publishers.

-BPMG (2005). In Search of BPM Excellence, Meghan-Kiffer Press.

-Harmon, P. (2007). Business Process Change, Elsevier Ltd.

-Jeston, J. and J. Nelis(2008). Business Process Management -Practical Guidelines to Successful Implementations, Elsevier Ltd.

-ABPM CBOK Guide English 3.0

Teaching method

Teaching based on lectures and practical classes. The lectures are, in essence, for expository sessions, which serve to introduce the fundamental concepts of BPM associated with each of the topics. The practical classes are based on the analysis, design and implementation of theoretical concepts, using the computers and software. 
Teaching Methods

¿ Expository and interrogative teaching:lectures and discussions

¿ Declarative:tutorials tools

¿ Active and participative:case studies, participation in project teams, use of BPM systems and technologies 

Evaluation method


1st round:Theoretical test (50%) + 2 Practical Work (50%)

2nd round:final exam (100%). 

Subject matter

The curricular unit is organized in four Learning Units (LU): 
LU1. Business Process Perspective -Business Processes -Organizational skills -Process versus organizational competence 
LU2. IS Management Architecture -Process Specification -Processes and Information Systems Architecture -Architectures -Alignment between IS processes and Systems-Applicational 
LU3. Process Oriented Management (BPM). -Critical Success Factors of BPM implementations. -BPM Lifecycle. -BPM subdisciplines 
LU4. BPM Systems and Technologies. -Technologies for modulation and analysis support -Technology for implementation support -Technology for decision support management, performance measurement and business administrative activities