Business Process Management


The course main objective is to study the Business Process Management inside organizations separating the technological management and organizational management aspects.

Additionally, will be addressed some muilti, trans and interdisciplinary concerns as the Business Process Management study involves multiple perspectives and concepts that include diverse knowledge fields.

 At the end of this unit the student should be able to:

 - Explain the critical factors to success in process oriented management

 - Develop an organizational strategy.

 - Develop a process architecture.

 - Integrate BMP in Management Information Systems (MIS)

 - Describe and explain a Business Process Management  project

 - Use systems and BPM technologies.

 - Compare BPM approaches

General characterization





Responsible teacher

Frederico Miguel Campos Cruz Ribeiro de Jesus


Weekly - Available soon

Total - Available soon

Teaching language

Portuguese. If there are Erasmus students, classes will be taught in English


Basic knowledge of management and information systems


  •  Hill, C. W. L. and G. R. Jones (2007). Strategic Management: An Integrated Approach. Boston, Houghton Mifflin.
  • Grant, R. M. (2008). Contemporary Strategy Analysis: Concepts, Techniques, Applications. Cambridge, MA, BlackwellPublishers.
  • BPMG (2005). In Search of BPM Excellence, Meghan-KifferPress.
  • Harmon, P. (2007). Business Process Change, Elsevier Ltd.
  • Jeston, J. and J. Nelis(2008). Business Process Management -Practical Guidelines to Successful Implementations, Elsevier Ltd.
  • Academic and professional sources.

Teaching method

  • Teaching based on lectures and practical classes. The lectures are, in essence, for expository sessions, which serve to introduce the fundamental concepts of BPM associated with each of the topics. The practical classes are based on the analysis, design and implementation of theoretical concepts, using the computers and software
  • Teaching Methods

 .           - Expository and interrogative teaching: lectures and discussions.

             - Declarative: tutorials tools;

             - Active and participative: case studies, participation in project teams, use of BPM systems and technologies

Evaluation method

Evaluation: Theoretical test (50%) + Practical Work (50%).

Subject matter

1.The perspective of Business Processes

a.Business Processes

b.Introduction to BPM

c.Key success factors

d.Life cycle

2.BPM Disciplines

a.Modeling @ Design Disciplines

     - Introduction the BPMN 2.0

     -.introduction to BPMN Tool (Bizagi)


c.Performance Management 



f.Enterprise Process Management (EPM)

3.Processes and Information Systems Architecture

a)Organizational competences

b)Process versus organizational competences

c)Processes Architectures

d)Process Specification


f)Alignment between processes and IS

g)Application systems

4.BPM Systems and Technologies

a.Technologies to support modulation and analysis 

b.Technologies to support the implementation

c.Technologies to support management decisions, performance measurement business and administrative activities

d.Robotic Process Automation  (RPA)