Business Process Management



General characterization





Responsible teacher

Frederico Miguel Campos Cruz Ribeiro de Jesus


Weekly - Available soon

Total - Available soon

Teaching language

Portuguese. If there are Erasmus students, classes will be taught in English




  •  Hill, C. W. L. and G. R. Jones (2007). Strategic Management: An Integrated Approach. Boston, Houghton Mifflin.
  • Grant, R. M. (2008). Contemporary Strategy Analysis: Concepts, Techniques, Applications. Cambridge, MA, BlackwellPublishers.
  • BPMG (2005). In Search of BPM Excellence, Meghan-KifferPress.
  • Harmon, P. (2007). Business Process Change, Elsevier Ltd.
  • Jeston, J. and J. Nelis(2008). Business Process Management -Practical Guidelines to Successful Implementations, Elsevier Ltd.
  • Academic and professional sources.

Teaching method

Theory classes, seminars with discussion and practicals

Evaluation method

Team seminar works (papers) with presentations .......... 30%
Class work, assignments, and homework ..................... 30%
Final examination         40% (min. 50% of points is required)

Subject matter

  BPM Basics

  • BPM Defined
  • Business Process Orientation
  • Process-Centric Organization
  • Business Process Maturity

Business Process Change
  • Business Process Reengineering
  • Continuous Process Improvement
  • Change Management
Business Process Modelling
  • Modelling Techniques
  • Methods and Tools
  • BPMN
  • Good Practices
Business Process Analysis
  • Identification of Non-Value-Added Activities
  • Simplification and Standardization of Processes
  • Simulation Modelling
Business Process Oriented IS Development and Tools
  • ERP and Process Orientation
  • BPM Systems
  • BPM Suites
  • BPM Software Development Tools
Monitoring and Controlling of Business Processes
  • Internal and External Loop of Management
  • Measurement Systems
  • Measurement, Values, and Behaviour
Supply Chain Management