Knowledge Management


The course aims to introduce students to the importance of managing Knowledge effectively in a contemporary Knowledge-based Economy, where knowledge and learning play fundamental roles in the successful evolution of organizations.

There are a number of reasons for the growth of interest in these topics, including:

  • The effects of digital and other globalizing forces that are sweeping away many of the traditional sources of competitive advantage, such as location, superior technology and access to capital;
  • The shift in industrial activity and the commensurate changes in occupational skills required;
  • Need to manage the Knowledge residing in the brains of the workers is now the most powerful engine of economic performance and competitiveness; it is the source of innovation, best described as the application of knowledge to tasks and situations, in order to develop new products, processes and services.

General characterization





Responsible teacher

Guilherme Hidalgo Barata Martins Victorino


Weekly - Available soon

Total - Available soon

Teaching language

Portuguese. If there are Erasmus students, classes will be taught in English


Not Applicable


Marquardt, Michael J. (2011). Building the Learning Organization: Achieving Strategic Advantage through a Commitment to Learning, 3rd Edition. Nicholas Brealey Publishing.; Kilduff, M. & Tsai, W. (2003). Social networks and organizations. London: Sage. ; Malone, Thomas W. (2004). The Future of Work. Harvard Business School Press.; McAfee, Andrew (2009). Enterprise 2.0: New Collaborative Tools for Your Organization's Toughest Challenges. Harvard Business School Press.; Keyes, Jessica (2012). Enterprise 2.0: Social Netw

Teaching method

Theoretical and practical classes.

4 Problem Based Learning Challenges based on real life knowledge challenges in the Covid-19 era.

Evaluation method

The curricular unit is going to be evaluated based on the following:

  • 4 individual research assignments
  • 4 group problem based learning challenges 
  • 3 Knowledge Management Quizzes covering theoretical concepts


Final grade calculation:

1st call

4 individual assignments (20%), 4 group feedback grids (40%), Quizzes (40%)

Problem Based Learning Challenges are mandatory in this course. 

The overall grade of the quizzes will be based on the 2 best grades (out of 3). 

Minimum grade of 8 in the quizzes.  


2nd call

Individual Analysis of the Knowledge Management Challenges (40%), Exam (60%)


All marks and grades, whether partial or final, will be posted on Netp@ and will not be communicated by any other means. If you cannot access to your grades on Netp@, please contact the Academic Services.

Subject matter

  1. Course presentation Worksheets & KM context
  2. Fundamentals of Knowledge Management
  3. Introducing knowledge work: processes, purposes and contexts
  4. Knowledge Management Interventions (Problem Based Learning Scenarios)
  5. Collective Intelligence and the knowledge-based enterprise
  6. Seminars with Guest Speakers
  7. Capture your Learnings and Social Network Analysis - Presentations