Business Process Management

General characterization

Prerequisites

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Bibliography

•  Hill, C. W. L. and G. R. Jones (2007). Strategic Management: An Integrated Approach. Boston, Houghton Mifflin.
• Grant, R. M. (2008). Contemporary Strategy Analysis: Concepts, Techniques, Applications. Cambridge, MA, BlackwellPublishers.
• BPMG (2005). In Search of BPM Excellence, Meghan-KifferPress.
• Harmon, P. (2007). Business Process Change, Elsevier Ltd.
• Jeston, J. and J. Nelis(2008). Business Process Management -Practical Guidelines to Successful Implementations, Elsevier Ltd.
• Academic and professional sources.

Teaching method

Theory classes, seminars with discussion and practicals

Evaluation method

Team seminar works (papers) with presentations .......... 30%
Class work, assignments, and homework ..................... 30%
Final examination         40% (min. 50% of points is required)

Subject matter

  BPM Basics

• BPM Defined
• Business Process Orientation
• Process-Centric Organization
• Business Process Maturity

• Business Process Reengineering
• Continuous Process Improvement
• Change Management

• Modelling Techniques
• Methods and Tools
• BPMN
• Good Practices

• Identification of Non-Value-Added Activities
• Simplification and Standardization of Processes
• Simulation Modelling

• ERP and Process Orientation
• BPM Systems
• BPM Suites
• BPM Software Development Tools

• Internal and External Loop of Management
• Measurement Systems
• Measurement, Values, and Behaviour

Programs

Programs where the course is taught: