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Business Process Management

Objectives

Business processes are a core asset of corporations as they directly impact the products and services success and perceived value. Business processes set tasks, roles and responsibilities thus shaping every employees functions. This course aims at developing knowledge and skills related to business process management. It is an introduction and overview of BPM. The concepts, fundamentals, methods, and strategies required for managing holistic end-to-end business processes are introduced. It focuses on the application of conceptual methods and software tools to design, analyze, transform, monitor, and control business processes and improve their performance using information technology in organization from private and public sector.

General characterization

Code

200014

Credits

3.5

Responsible teacher

Frederico Miguel Campos Cruz Ribeiro de Jesus

Hours

Weekly - Available soon

Total - Available soon

Teaching language

Portuguese. If there are Erasmus students, classes will be taught in English

Prerequisites

N/A

Bibliography

Marlon Dumas M., La Rosa M., Mendling J., and Reijers H. A.: Fundamentals of Business Process Management, Springer, 2013

Jeston J., Nelis J.: Business Process Management, 3rd Edition, Routledge, 2013

Vom Brocke J., Rosemann M., Eds.: Handbook on Business Process Management, Springer, 2010

Harmon P.: Business Process Change, Second Edition, Morgan Kaufmann, 2007; 0

Teaching method

Teaching based on lectures and practical classes. The lectures are, in essence, for expository sessions, which serve to introduce the fundamental concepts of BPM associated with each of the topics. The practical classes are based on the analysis, design and implementation of theoretical concepts, using the computers and software.

Teaching Methods

  1. Expository and interrogative teaching:lectures and discussions
  2. Declarative:tutorials tools
  3. Active and participative:case studies, participation in project teams, use of BPM systems and technologies

Evaluation method

1st  Term: Participation (7.5% x 2) + Exam* (45%) + Group Project + * (40%)

2nd Term: Exam* (60%) + Group Project + * (40%)

* Minimum grade for exam and group project is eight out of 20 points.

 

Subject matter

  1. Introduction to Business Process Management
    1. Processes Everywhere
    2. What is a Business Process?
    3. Historic Perspective of BPM
    4. The BPM Lifecycle
  2. Process Identification
    1. Focusing on Key Processes
    2. Designing a Process Architecture
  3. Process Modeling
    1. Introduction to BPMN
    2. Branching and Merging
    3. Information Artifacts
    4. Resources
    5. Advanced Process Modeling
  4. Process Discovery
    1. The Setting of Process Discovery
    2. Discovery Methods
    3. Process Modeling Method
    4. Process Model Quality Assurance
  5. Qualitative Process Analysis
    1. Value Added Analysis
    2. Waste Analysis
  6. Quantitative Process Analysis
    1. Flow Analysis
    2. Queue Analysis
    3. Simulation
  7. Process Redesign
    1. Process Reengineering
    2. Heuristics¿ Process Redesign
  8. Process Mining
    1. Introduction to Process Mining
    2. Process Mining Techniques
    3. Business Impact

Programs

Programs where the course is taught: