Operations Management


Operations is one of the three major functional fields in business management, along with finance and marketing. The function of operations is to deliver products or services to customers, assuring a match between supply and demand. The task of operations management is to design, managing and improving the organizational processes needed to deliver products and services.

General characterization





Responsible teacher

Manuel Pedro Baganha


Weekly - Available soon

Total - Available soon

Teaching language





Recommended text:

Cachon, Gerard and Terwiesch, Christian, Matching Supply and Demand, 3rd edition, McGrawHill, 2013


Ravi Anupindi et al, Managing Business Process Flows, 3rd edition, Pearson 2011

Articles to be defined (some will be available through moodle, others will available through internet sources)

Notes developed by the instructor.

Slides of the classes.

Teaching method

There are two classes per week. The first class of every week will focus more on the presentation of tools and frameworks. The second class will focus more on the application the concepts and analyses to different types of organizations and the decisions they face. A learning process improves when one looks back and evaluates the topics discussed in class. With that objective, every week each student will have to hand in (through moodle) answers to selected problems. These problems may be quantitative or qualitative.

Evaluation method

30% of your grade will be based on group work and 70% will be based on individual work. Your course grade will be determined as follows:

  • Written case analyses(group) - 30%
  • Homework (individual) - 20%
  • Participation (individual) - 5%
  • Final exam (individual) - 45%
  • Subject matter

    The effective management operations requires sprecialized analytical tools and a global perspective. This course covers a mix of topics with an emphasis on strategic frameworks and some quantitative methods. In class simple models and basic concepts will be introduced in order to analyze tradeoffs in designing and managing processes. Students will apply the ideas and analytical tools to a diversity of industries. All the analytical tools used will be based on EXCEL templates provided.