System Change


• Assess the complexity of management from a stakeholder perspective
• Understand the nature of wicked problems and effective approaches to tackle them
• Realize what responsible and servant leadership means in practice
• Integrate shared value principles into corporate strategy
• Design a sustainable business model that adequately adds economic and social value
• Define approaches towards transformation and decision making under complexity
• Adapt own style to incorporate other cultures while staying authentic to oneself
• Creatively address management dilemmas through reconciliation
• Apply collaborative stakeholder management models to address complex challenges
• Embrace complexity as the “new normal”
• Become more aware of own cultural biases
• Be more open towards other cultural norms and management practices
• Take more ownership to embrace a responsible leadership style
• Be more sensitive to the idea of leaving a positive impact

General characterization





Responsible teacher

Milton de Sousa


Weekly - Available soon

Total - Available soon

Teaching language





TedTalk of Indy Johar "Social innovation in the real world - from silos to systems":
SDGs site:
Global Compact site:
Rittel, H. W., & Webber, M. M. (1973). Dilemmas in a general theory of planning. Policy sciences, 4(2), 155-169.
Porter, M. E., & Kramer, M. R. (2011). The big idea: Creating shared value. Harvard Business Review

Teaching method

The course follows a systems change methodology with a multi-stakeholder collaborative approach with the objective of
solving a wicked societal challenge with an innovative and impactful business solution.
You will apply methods for system change, design thinking and sustainable business model design to a current wicked
global management problem in a close-to-real context through a comprehensive simulation that develops throughout the
whole program.
To further sustain the process students will have access to a case study and a MOOC that explains the overarching
methodology in more detail. This material has been prepared within ENABLE, a EU project that includes Nova SBE, RSM,
United Nations University, CSIC and Commonland as partners (

Evaluation method

• Final presentation (50%)
• Individual reflection (50%)

Subject matter

1. Introduction: introduction to the case and methodology
2. Field trip
3. Identification phase (stakeholder teams)
3.1 Vision formulation, System analysis and Stakeholder analysis
4. Designing phase (mixed teams)
4.1 Opportunity analysis, Business model design and Solution validation
5. Implementing phase (mixed teams)
5.1 Assessment & Monitoring
5.2 Leadership reflection


Programs where the course is taught: