Operations Transformation
Objectives
In the last years we have seen
a lot of references to the operations of the future.
But, what is their relevance for the development of the processes used to
produce and deliver goods and services? How will operations change? How
changing operations might induce, or contribute to, competitive advantages?
To analyze, and search for answers, these questions in order to prepare the
future we need to know, and understand, the past and the tools we have been
using. This is the objective of this unit.
This unit provides a framework to describe and formulate an operations strategy
and understand and evaluate the key decisions in operations that have a
substantial impact on a firm's competitive position.
At the end of the unit, the students shall:
a) Understand the relevance of the processes management in supply chain
management
b) Have a knowledge of the main levers that can be used to transform operations
c) Be able to make suggestions on the implementation of changes to the
processes
General characterization
Code
14237
Credits
2
Responsible teacher
Utku Serhatli
Hours
Weekly - Available soon
Total - Available soon
Teaching language
English
Prerequisites
Available soon
Bibliography
Womack
and Jones. The Rise and Fall of Mass Production, Chp 2 of The Machine that
Changed the World
Womack and Jones. The Rise of Lean Production, Chp 3 of The Machine that
Changed the World
Robert Hayes and David Upton, Operations Based Strategy
Charles Corbett and Luk Van Wassenhove, Trade-Offs? What Trade-Offs? Competence
and Competitiveness in Manufacturing Strategy
Jan Van Mieghen and Gad Allon, Operations Strategy, 2nd edition, 2014
Ravi Anupindi et al, Managing Business Process Flows, 3rd edition, Pearson 2011
Articles to be defined
Notes developed by the instructor
Slides of the classes
Teaching method
The
time for each one of the main areas will be divided in two parts: one where the
concepts will be presented and second one where examples and applications will
be discussed.
The students are expected to prepare for each class by executing the tasks
defined. After each main topic the student will have to apply the acquired
knowledge to a specific problem.
Evaluation method
The
assessment of this CU is done together with the block of CUs of the same area
of knowledge. This assessment has 3 moments, which together define the final
grade of the curricular unit:
•Individual exam with a weighting of 50% of the total mark
•Group work with a weighting of 35% of the total grade value
•Individual reflection-action exercise carried out at the end of the curricular
unit, with a weighting of 15% of the total grade. The set of individual
action-reflection exercises is a journaling activity, which will constitute a
learning portfolio capable of synthesising the contributions of the master for
that student.
Subject matter
1.
Operations 4.0 – Preparing the future by learning from the past
2. The principle of alignment – Competencies should be aligned with the
competitive position a firm seeks over time
a. Operational focus
b. Horizontal diversification
3. Operations as the management of real assets: capacity, size, timing and
location
4. How to structure operational processes