Operations Management
Objectives
Operations management is the major functional
field in business management, since its function is to deliver products or
services to customers, assuring a match between supply and demand.
The task of operations management is to design, managing and improving the
organizational processes needed to deliver products and services.
The effective management operations requires specialized analytical tools and a
global perspective. This unit covers a mix of topics with an emphasis on
strategic frameworks and quantitative methods. In class simple models and basic
concepts will be introduced in order to analyze tradeoffs in designing and
managing processes. Students will apply the ideas and analytical tools to a
diversity of industries and situations.
At the end of the unit, the students shall:
a)Understand the relevance of process design and its contribution
b)Know the elements of process design
c)know how of designing and analyzing processes
d)Be able to sugest the improvements of processes
General characterization
Code
14213
Credits
2
Responsible teacher
Utku Serhatli
Hours
Weekly - Available soon
Total - Available soon
Teaching language
English
Prerequisites
Available soon
Bibliography
Recommended
Cachon, Gerard and Terwiesch, Christian, Matching Supply and Demand, 3rd edition, McGrawHill, 2013
Complementary
Ravi Anupindi et al, Managing Business Process Flows, 3rd edition, Pearson 2011
Articles to be defined
Notes developed by the instructor
Slides of the classe
Teaching method
The time for each one of the four main areas
will be divided in two parts: one where the concepts will be presented and
discussed and second one where examples and applications will be discussed.
The students are expected to prepare for each class by executing the tasks
defined. After each main topic the student will have to apply the acquired
knowledge to a specific problem.
Evaluation method
The assessment of this CU is done together with
the block of CUs of the same area of knowledge. This assessment has 3 moments,
which together define the final grade of the CU:
•Individual exam with a weighting of 50% of the total mark
•Group work with a weighting of 35% of the total grade value
•Individual reflection-action exercise carried out at the end of the curricular
unit, with a weighting of 15%. The set of individual action-reflection
exercises is a journaling activity, which will constitute a learning portfolio
capable of synthesising the contributions of the Executive Master for that
student.
Subject matter
1. Process Analysis
a. Measures of process performance: inventory, flow time and flow rate
b. Measuring capacity and its utilization
c. Finding the bottleneck and processes configuration
d. Buffers and balancing
2. Variability impact on process performance
a. Why averages do not work
b. Sources of variability
c. Demand and process induced variability
d. Performance measurement with variability
e. Economic implications of variability
3. Impact of Batching on process performance
a. Setups and capacity: batching
b. Batching and inventory
c. Choosing batching size
d. The case of multiproduct
4. Revisiting process
analysis with variability and batching
Programs
Programs where the course is taught: