Change, Stress and Conflict Management
Objectives
1. Knowledge and Understanding
a. Identify the characteristics of an effective team
b. Understanding the team development process
c. Recognising the different styles of leadership in a team
d. Identify the different roles that team members can play in the teams
e. Identify key conflict management strategies
2. Specific competences
a. Knowledge of the properties and functions of a team
b. Recognition of conflict management strategies
c. Self-awareness of how to deal with conflicts
3. General Skills
a. Critical Thinking
b. Communication (verbal and non-verbal)
c. Teamwork
General characterization
Code
14242
Credits
4
Responsible teacher
Filipa Castanheira
Hours
Weekly - Available soon
Total - Available soon
Teaching language
Portuguese | English
Prerequisites
Available soon
Bibliography
• Hewstone, M., Stroebe, W., & Jonas, K.
(2012). An introduction to social psychology (5th Ed.). Chichester: Wiley.
• Kalat, J.W. (2017). Introduction to psychology. Boston: Cengage.
Teaching method
The sessions will include a more expository part
combined with self-reflection exercises, viewing of educational videos and
group work. Digital formats will also be used for short exercises, as well as a
case study for extended classroom discussion.
Evaluation method
The assessment of this curricular unit is done
together with the block of curricular units of the same area of knowledge. This
assessment has 3 moments, which together define the final grade of the
curricular unit:
• Individual exam with a weighting of 50% of the total mark
• Group work with a weighting of 35% of the total grade value
• Individual reflection-action exercise carried out at the end of the
curricular unit, with a weighting of 15% of the total grade value. The set of
individual action-reflection exercises is a journaling activity, which will
constitute, at the end, a learning portfolio capable of synthesising the
contributions of the Executive Master for that student.
Subject matter
What a team is: Features, functions and
properties
Team leadership
Team members: typology
Teamwork Disfunctions
Sources of conflict
Conflict resolution strategies
Stereotypes
Case study and discussion