Mediation - Techniques and Procedures


The goal of this subject is to explore the mediation procedure and the techniques used by mediators. It follows a hands-on approach, aiming at preparing the students for real mediations through roleplaying.

General characterization





Responsible teacher

Joana Campos Carvalho


Weekly - 6

Total - 72

Teaching language



Not Applicable


- Moore, Christopher W., O Processo de Mediação: Estratégias Práticas para a Resolução de Conflitos, 2nd Ed., Artmed, 1998.

- Fisher, Roger; Ury, William; Patton, Bruce,Como Conduzir uma Negociação ¿ Chegar a Acordo sem Ceder, Lua de Papel.

- Gouveia, Mariana França, Curso de Resolução Alternativa de Litígios, 3rd ed., Almedina, Coimbra, 2015.


- Lopes, Dulce; Patrão, Afonso, Lei da Mediação Comentada, 2014.

- Bush, Robert Baruch; Folger, Joseph, The Promise of Mediation ¿ The Transformative Approach to Conflict, Jossey-Bass, 2005.

- Winslade, John; Monk, Gerald, Practicing Narrative Mediation ¿ Loosening the Grip of Conflict, Jossey-Bass, 2008.

Teaching method

Theoretical classes will be combined with hands-on exercises.

Roleplays will take place in about half of the classes.

Evaluation method


  • Assignments during the semester (70%):

    o Participation in classes (including feedback) and mediation roleplays as a party and/or mediator

    o Opening statement

    o Creation of cases for mediation roleplay

  • Final assignment (30%)

  • There is no final exam.

Subject matter

  1. Introduction
  2. Interests-based mediation: Procedure
    1. Setting up
    2. Opening statement
    3. Fiutak's wheel: What? Why? How? How in practice?
    4. Caucus
    5. Conclusion
    6. Post-mediation
    7. Comediation
  3. Mediation techniques 
    1. Non-verbal communication
    2. Active listening
    3. Emotion management
    4. Questions
    5. Rephrasing
    6. Reality checks
    7. Generating options and creativity
    8. Managing impasses
  4. The mediation procedure in the law 
    1. Civil and commercial mediation
      1. Pre-mediation
      2. Mediation agreement
      3. Suspension of the procedure
      4. Closing
      5. Public mediation systems
  5. Other mediation styles
    1. Transformative mediation
    2. Narrative mediation


Programs where the course is taught: