Quality Management

Objectives

By the end of the unit, students should be able to:
¿ Discuss the quality of health care and describe factors that might explain it;
¿ Be familiar with some names and methodologies in the field;
¿ Be familiar with accreditation processes;
¿ Discuss advantages and disadvantages of measures of structure, process and results and know the steps in developing measures;
¿ Discuss the development and implementation of guidelines;
¿ Discuss outcome evaluation and understand the importance of risk adjustment;
¿ Be familiar with the concepts of error, adverse event and clinical risk;
¿ Know the key areas to monitor in order to ensure patient safety;
¿ Discuss how information technologies can be used in quality assurance and improvement;
¿ Discuss the relation between payment schemes and quality, namely the concept of P4P;
¿ Understand the role of patient satisfaction assessment and critically analyze satisfaction surveys;
¿ Discuss the challenges and success factors in change processes.