Business Process Management

Objetivos

The course aims at developing knowledge and skills related to business process management and to its role in information systems management. It is an introduction and overview of BPM. The concepts, fundamentals, methods, and strategies required for managing holistic end-to-end business processes are introduced. It focuses on the application of conceptual methods and software tools to design, analyze, transform, monitor and control business processes and improve their performance using information technology in organization from private and public sector.
As a result of the successful completion of this course, students should be able to:

• Understand the criticality and centrality of BPs as a value driver
• Understand the principles of a process and various process types
• Understand the fundamental differences between managing functions and managing processes
• Understand the basic concepts and issues of BPM
• Understand the roles of process management, strategy, change management, process analysis, process redesign, process improvement, process architectures, and BPM systems in BPM practices
• Understand the BPM maturity factors and levels
• Understand the issues, risks, and success factors of BPM practices
• Understand and utilize available best practices for identifying processes along with understanding the value of reference models as process blueprints for assisting with a process definition
• Identify stakeholders and process owners
• Recognize the importance and benefits of process modelling
• Select and use methods and tools for business process modelling
• Understand critical success factors in business process modelling
• Model business processes using BPMN notation for analyzing current processes and designing an improved process
• Understand how to model the Enterprise Business Architecture using methods of process decomposition and mapping to include several sub-process levels and various organizational views, including the business, process, technology, and data models
• Understand and utilize process analysis methods and activities that evaluate end-to-end enterprise processes
• Understand and deploy the alignment of process metrics with process strategy and models
• Identify types of process metrics
• Understand balanced scorecards
• Understand business activity monitoring (BAM) techniques

Understand how to use business intelligence as the basis for reporting and analysis of business processes