Business Process Management


The course aims at developing knowledge and skills related to business process management and to its role in information systems management. It is an introduction and overview of BPM. The concepts, fundamentals, methods, and strategies required for managing holistic end-to-end business processes are introduced. It focuses on the application of conceptual methods and software tools to design, analyze, transform, monitor and control business processes and improve their performance using information technology in organization from private and public sector.
As a result of the successful completion of this course, students should be able to:

  • Understand the criticality and centrality of BPs as a value driver
  • Understand the principles of a process and various process types
  • Understand the fundamental differences between managing functions and managing processes
  • Understand the basic concepts and issues of BPM
  • Understand the roles of process management, strategy, change management, process analysis, process redesign, process improvement, process architectures, and BPM systems in BPM practices
  • Understand the BPM maturity factors and levels
  • Understand the issues, risks, and success factors of BPM practices
  • Understand and utilize available best practices for identifying processes along with understanding the value of reference models as process blueprints for assisting with a process definition
  • Identify stakeholders and process owners
  • Recognize the importance and benefits of process modelling
  • Select and use methods and tools for business process modelling
  • Understand critical success factors in business process modelling
  • Model business processes using BPMN notation for analyzing current processes and designing an improved process
  • Understand how to model the Enterprise Business Architecture using methods of process decomposition and mapping to include several sub-process levels and various organizational views, including the business, process, technology, and data models
  • Understand and utilize process analysis methods and activities that evaluate end-to-end enterprise processes
  • Understand and deploy the alignment of process metrics with process strategy and models
  • Identify types of process metrics
  • Understand balanced scorecards
  • Understand business activity monitoring (BAM) techniques

Understand how to use business intelligence as the basis for reporting and analysis of business processes

Caracterização geral





Professor responsável

Frederico Miguel Campos Cruz Ribeiro de Jesus


Semanais - A disponibilizar brevemente

Totais - A disponibilizar brevemente

Idioma de ensino

Português. No caso de existirem alunos de Erasmus, as aulas serão leccionadas em Inglês


There are no pre-requisites to enroll in this class.


Marlon Dumas M., La Rosa M., Mendling J., and Reijers H. A.: Fundamentals of Business Process Management, Springer, 2013

Jeston J., Nelis J.: Business Process Management, 3rd Edition, Routledge, 2013

Vom Brocke J., Rosemann M., Eds.: Handbook on Business Process Management, Springer, 2010

Harmon P.: Business Process Change, Second Edition, Morgan Kaufmann, 2007; 0

Método de ensino

Theory classes, pratical classes, seminar work, presentation and themes discussion.

Método de avaliação

Team seminar work with presentation .............................................................. 35%
Assiduity, class participation, work, assignments, and homework ..................... 15%
Test / final exam ............................................................................................ 50%

(Students will only obtain approval in the discipline if a minimum of 9.5 value is achieved in test / final exam, regardless of the remaining classifications obtained)


BPM Basics
- Business Process Defined
- BPM Defined
- BPM Lifecycle
- Business Process Orientation and Maturity
Business Process Modeling
- Modeling Techniques
- Methods and Tools
Business Process Analysis
- Qualitative Analysis
- Quantitative Analysis
Business Improvement and Redesign
- Business Process Reengineering
- Continuous Process Improvement
- Redesign Approaches
- Improvement Patterns
- Redesign and Jobs Changes
Information Technology and BPM
- The Role of IT
- BPM Tools and Suites
- Process Aware IS
- ERP and Process Orientation
- Enterprise Architecture
- Business Rules
Business (Process) Performance Management
- Internal and External Loop of Management
- Measurement Systems
- People and Measurement


Cursos onde a unidade curricular é leccionada: